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Videoconferencing growing, but still under-utilised

Videoconferencing systems around the world are not being utilised to their full potential, according to Scott Morrison, research vice president at Gartner.

"Over 90% of enterprise videoconferencing capacity is unused," said Morrison, speaking at a press conference held over video between Brussels, Hamburg, Paris and London on Tuesday.

There are only 1,500 highly professional immersive videoconferencing systems deployed worldwide, with a total value of between $300 million and $350 million, Morrison said.

And by 2010 video conferencing equipment will have grown to a value of $600 million, he predicted.

Immersive conferencing systems, or fixed systems set up in conference rooms at various different locations within an enterprise – the rooms are designed to look exactly the same, to give users the feeling of being in the same room - cost between $180,000 and $500,000, Morrison said. So-called "lite" options, which are semi-fixed and more adaptable, cost between $30,000 and $80,000, he added.

But at present, many videoconferencing systems "end up in the corner of the room," as people do not know how to use them properly, said David Rowe, CEO of Easynet, who hosted the conference.

In Easynet's experience, IT staff within an enterprise are not customer-focused, Rowe said. That means that executives who want to use the system for a "meeting" often have to figure out how to do it themselves, which goes some way to explaining why many systems are left to gather dust.

Apart from getting an end-to-end service manager, Morrison believes choosing the right network for video conferencing services is vital, as the network has a significant effect on quality.

"The choice of the network fundamentally influences the quality being experienced," agreed Gartner's Morrison.

Meanwhile, Rowe added that the user experience can also be improved by upgrading to IP, and using high-definition screen.

Devices like one-to-one videophones on desktops are increasingly becoming outmoded as mobility increases and multiple video-capable options are available, the companies also noted.

Источник: Total Telecom

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