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Telenor Pakistan selects Nokia Siemens Networks to enrich customer experience

01 декабря 2008

Telenor Pakistan becomes the 100th customer for NetAct Traffica real time customer traffic monitoring and analysis software. Telenor Pakistan has acquired the GPRS module of the solution for further enhancing the data service experience for its customers.

Telenor Pakistan selected Nokia Siemens Networks service assurance software to improve customer experience for its over 18 million subscribers. The customer traffic monitoring and analysis software provides a detailed, real-time view to user activity and service usage throughout the network enabling the service provider to react to problems immediately. It can also give valuable insight into users’ behavior. 


Telenor Pakistan has the fastest growing and the largest EDGE/GPRS enabled network in the country. The Nokia Siemens Networks service assurance software will provide diagnostic services like information on service usage by data subscribers, time and area of service usage, problem identification and troubleshooting. This information will then be utilized to determine areas of improvement to ensure flawless services to the customers. 


“We at Telenor Pakistan are always focused on providing unblemished services to our customers. Our technical division has worked day and night towards removing the slightest bottlenecks and our intention behind deploying Nokia Siemens Networks’ real time traffic monitoring and analysis software is to ensure identification and removal of even the smallest constrictions. Our entire team is confident that Nokia Siemens Networks’ software inclusion in our profile will take the service level a step ahead. Telenor Pakistan wishes its customers a satisfactory experience with backend support,” said Peter Dindial, Chief Technical Officer, Telenor Pakistan.


“NetAct Traffica is integral for managing customer experience, an area increasingly important for service providers. The service usage analysis can help Telenor Pakistan to understand user trends and therefore maximize revenue,” said Thomas Hasselman, Head of Service Management Sales, Nokia Siemens Networks.


Nokia Siemens Networks creates OSS/BSS multi-vendor software solutions for charging, service management and network management to improve service providers’ business performance. The company is one of the leading players in the OSS market with more than 600 network management customers and more than 360 service management installations. 

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