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Nokia Siemens Networks bridges the gap between prepaid and postpaid
|13 февраля 2009|
The leading mobile prepaid and charging supplier, Nokia Siemens Networks, has launched ‘charge@once unified’ and ‘charge@once business’ as part of its convergent Unified Charging and Billing solution that offers service providers the flexible and personalized service approach essential to driving revenues in a competitive market place.
One vital way for service providers to improve customer experience and generate more revenue is to make sure money related issues are carefree and customer care is fast and efficient. The Nokia Siemens Networks Unified Charging and Billing offers one modular solution for prepaid charging and postpaid billing as well as customer care. It enables service providers to offer their customers service and price plans based on personal preferences. Improved customer service allows for customers to have easy access to accurate information about their service usage and costs via an online account view – irrespective of their payment method. The solution also provides the flexibility and cost transparency that customers need to take up new services.
“This is the next generation of convergent charging and billing. For the first time, the two domains come together as one productized solution that makes the service providers’ processes and daily operations faster, easier to manage and more cost-efficient,” said Juhani Hintikka, Head of Operations and Business Software, Nokia Siemens Networks. “We have calculated together with a customer that a medium size operator in a growth market could grow an additional 4-5 percent annually in EBITDA over a five year period thanks to Unified Charging and Billing alone. It is a solution founded on our strong track record of prepaid systems and deep understanding of customer needs.”
The modular Unified Charging and Billing solution allows service providers to gradually upgrade their existing charging and billing systems as it clearly separates the telecommunications specific charging and billing functions and the enterprise and financial processes into two layers, thus simplifying today’s scattered billing and charging architecture.
The core of the solution is the charging and billing software, ‘charge@once unified’, which is based on the market-leading Nokia Siemens Networks charging and rating engine and converged data model. It is complemented by ‘charge@once business', which provides pre-integrated, converged customer care, financials and reporting functionality.
Nokia Siemens Networks has embedded Oracle’s market leading customer relationship management (CRM) and enterprise resource planning (ERP) applications in the charge@once business for flexible integration into the service providers’ operational environment.
Nokia Siemens Networks also provides the consulting and systems integration capabilities to implement the Unified Charging and Billing solution. With the cumulated experience of over 500 systems integration projects delivered globally, Nokia Siemens Networks' Services business has a proven track record in bringing together increasingly complex combinations of business models, processes, technologies, systems and software. In fact, Nokia Siemens Networks supports service provider business applications during their complete life cycle, including maintenance and outsourcing services.