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India's TRAI threatens to fine operators that ignore MNP requests

24 сентября 2012

 Indian operators could be fined up to 10,000 rupees ($187) every time they are caught contravening the country's mobile number portability (MNP) regulations, it emerged this week.

The Telecom Regulatory Authority of India (TRAI) will fine a telco 5,000 rupees ($93) if it fails to comply with a number portability request within the timeframe specified in the MNP regulations, and the full 10,000 rupees every time an operator outright rejects a request.

According to the watchdog, by the end of July, 60 million mobile customers had opted for MNP since it came into effect in January 2011. However, the TRAI said it has also received a number of complaints from subscribers who have had their requests rejected "on frivolous grounds".

Unless waived by the acquiring operator, users are charged a small fee of 19 rupees ($0.36) for taking their phone number from their old operator.

"In order to ensure compliance of MNP regulations by access providers, the authority has decided to amend the regulations to incorporate provisions for levying financial disincentives where contravention is established in rejection of porting requests and also in the timelines specified in the regulations," said the TRAI, in a statement. "These regulations will come into effect after 60 days so that service providers streamline their current processes in conformity with the MNP regulations."

A number of India's operators have found themselves in hot water over alleged violations of MNP rules. Last year, Bharti Airtel, Idea Cellular, Reliance Communications and Vodafone were asked by the TRAI to explain why they had been blocking MNP requests.

Источник: Total Telecom

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