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Survey: T-Mobile USA still tops customer satisfaction

08 августа 2007
According to a recent report from J.D. Power, 81 percent of mobile customers said their problems were "resolved in a timely manner." The survey polled some 10,500 wireless customers who had customer care interactions within the previous year. The survey also found that T-Mobile USA is still the top-rated carrier for customer satisfaction, which marks six years as the top carrier according to the survey. AT&T came in second followed by Verizon Wireless, Alltel and then Sprint Nextel.



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